Rewritten
**How do I change my account email address?**
Go to Settings → Account → Email, enter your new address, and click Save. We'll send a verification link to the new address — click it to confirm the change. Your email won't update until the new address is verified.
About this tool
Every ticket you answer is a candidate FAQ entry — if one customer asked, others will too. This tool converts a resolved ticket into a reusable question-and-answer pair, generalizing away the specific customer's details so it works for anyone. It's how support teams turn repetitive incoming questions into self-serve documentation, gradually deflecting the tickets that keep coming back. Feed it the ticket and its resolution, and get an entry ready for your help center.
Frequently asked questions
Does it remove the specific customer's details?+
Yes — it generalizes the entry so it applies to any user, dropping personal specifics from the original ticket.
How is this different from the product-to-FAQ tools?+
This starts from a real ticket and its resolution, so entries reflect questions customers actually ask, not hypothetical ones.
Can I build a full FAQ this way?+
Yes — running your most common resolved tickets through it is an efficient way to grow a help center from real demand.