Rewritten
Hi [name],
Happy to help you reset your password. Just head to the login page and click "Forgot password?" — we'll email you a secure reset link. The link is valid for [duration], so use it soon after it arrives.
If it doesn't show up within a few minutes, check your spam folder or let me know and I'll resend it.
Best,
[agent name]
About this tool
Macros — the saved canned responses support teams reuse for recurring issues — save enormous time, but only if they're well written and don't sound robotic. This tool takes a common issue and generates a reusable macro with placeholders for the parts that need personalizing. It's for support leads building out a macro library: instead of drafting each template from scratch, you describe the issue and get a warm, clear starting point ready to save into your help desk.
Frequently asked questions
Why include placeholders?+
So the macro stays reusable — you fill in details like the customer's name or specifics at send time, keeping each reply feeling personal.
Can I generate a whole library at once?+
Run one issue at a time for focused, high-quality macros. Doing them individually keeps each template tight.
How is a macro different from a one-off response?+
A macro is a saved template for repeated use with placeholders; the response tool writes a one-time reply to a specific ticket.