Rewritten
I completely understand wanting a refund here, and I'm sorry this has been frustrating. I want to be upfront with you: our refund window is 14 days from purchase, and this order falls just outside it at 20 days, so I'm not able to process a standard refund. That said, I'd still like to help — let me look into what options we do have for your account and get back to you.
About this tool
When a customer is furious, your first-draft reply often carries some of your own defensiveness — and that escalates things. This tool rewrites a support response to be calm, empathetic, and de-escalating while keeping every fact and policy point intact. It's for the moment you've typed out a technically correct reply that reads a little cold or clipped, and you want to send something that actually cools the situation down instead of adding fuel.
Frequently asked questions
Does it change the policy I'm communicating?+
No — the facts and policy points stay exactly the same. It changes only how they're delivered, so the message lands with empathy.
Will it make me promise things I can't do?+
It won't invent new remedies. It keeps your stated outcome while softening the framing and acknowledging the customer's feelings.
When should I use this over the complaint tool?+
Use this when you've already drafted a reply that needs de-escalating; use the complaint tool to draft an apology from scratch.