Soften a Response for an Angry Customer
Rewrite a support reply to calm an angry customer without losing the facts. Free, no signup required.
Rewritten
I completely understand wanting a refund here, and I'm sorry this has been frustrating. I want to be upfront with you: our refund window is 14 days from purchase, and this order falls just outside it at 20 days, so I'm not able to process a standard refund. That said, I'd still like to help — let me look into what options we do have for your account and get back to you.
Free plan includes 2 rewrites a day. Go unlimited for $8/mo →
About this tool
When a customer is furious, your first-draft reply often carries some of your own defensiveness — and that escalates things. This tool rewrites a support response to be calm, empathetic, and de-escalating while keeping every fact and policy point intact. It's for the moment you've typed out a technically correct reply that reads a little cold or clipped, and you want to send something that actually cools the situation down instead of adding fuel.
Frequently asked questions
Does it change the policy I'm communicating?
No — the facts and policy points stay exactly the same. It changes only how they're delivered, so the message lands with empathy.
Will it make me promise things I can't do?
It won't invent new remedies. It keeps your stated outcome while softening the framing and acknowledging the customer's feelings.
When should I use this over the complaint tool?
Use this when you've already drafted a reply that needs de-escalating; use the complaint tool to draft an apology from scratch.