Rewritten
Respondents are largely positive about the product itself, but two concerns recur: slow support response times (multiple mentions of multi-day replies) and pricing being high, especially for small teams. Product quality is a strength; support speed and cost are the main friction points.
About this tool
A pile of open-ended survey responses contains real insight, but reading every one is slow and the patterns are easy to miss. This tool summarizes a batch of responses into a concise overview of the main sentiments and points people raised. It's for anyone who's run a survey and now faces a spreadsheet of free-text answers — giving you the gist quickly so you can decide what deserves a closer look, without reading all several hundred responses line by line.
Frequently asked questions
Does it identify recurring themes?+
Yes — it surfaces the sentiments and points that come up repeatedly, so you see the patterns rather than isolated comments.
How is this different from the theme extractor?+
This gives a flowing narrative summary; the theme extractor groups responses into a structured list of named themes with counts.
How many responses can I summarize?+
A solid batch works well. For very large datasets, summarize in groups to keep the overview accurate and readable.