Rewritten
**Promoters** praise the product's speed and reliability and highlight excellent support as a standout.
**Detractors** center on two issues: a buggy, crash-prone mobile app and pricing that feels too high for the perceived value.
Takeaway: mobile stability and pricing perception are the main drags on your score; support and reliability are strengths to protect.
About this tool
An NPS score gives you a number, but the comments are where the reasons live — and they split naturally into what promoters love and what detractors can't stand. This tool summarizes NPS comments along exactly that line, highlighting the praise driving your promoters and the criticism dragging down your detractors. It's built for the specific structure of NPS feedback, giving you the actionable why behind the score without reading every verbatim response.
Frequently asked questions
Does it separate promoters and detractors?+
Yes — that split is the point. It highlights what each group is saying so you can act on the drivers behind your score.
Do I need to label which comments are which?+
Labeling helps accuracy, but it can also infer sentiment from the comments themselves if labels aren't provided.
How is this different from the general survey summarizer?+
This is tuned to the NPS promoter/detractor structure specifically, rather than summarizing generic survey text.