Rewritten
Priority: Urgent — Complete login outage affecting an entire customer organization (500 error), blocking all work. Business-critical and time-sensitive; escalate immediately.
About this tool
Triage is a judgment call made dozens of times a day, and consistency slips when you're busy. This tool reads a ticket and suggests a priority level — low, medium, high, or urgent — with a one-line justification, giving you a quick second opinion for your triage queue. It's a starting recommendation, not a policy engine: you make the final call, but it helps flag the ticket that mentions a security issue or a total outage before it gets buried.
Frequently asked questions
Does it decide priority for me?+
It suggests a level with reasoning as a second opinion. Your team's SLAs and judgment should make the final determination.
What signals does it weigh?+
Things like scope of impact, business criticality, urgency, and keywords such as outage or security that typically raise priority.
Can I adapt it to my priority scale?+
It uses low/medium/high/urgent by default; mention your own scale and it will map its recommendation to it.