Suggest a Ticket Priority
Get a suggested priority level and justification for any support ticket. Free, no signup required.
Rewritten
Priority: Urgent — Complete login outage affecting an entire customer organization (500 error), blocking all work. Business-critical and time-sensitive; escalate immediately.
Free plan includes 2 rewrites a day. Go unlimited for $8/mo →
About this tool
Triage is a judgment call made dozens of times a day, and consistency slips when you're busy. This tool reads a ticket and suggests a priority level — low, medium, high, or urgent — with a one-line justification, giving you a quick second opinion for your triage queue. It's a starting recommendation, not a policy engine: you make the final call, but it helps flag the ticket that mentions a security issue or a total outage before it gets buried.
Frequently asked questions
Does it decide priority for me?
It suggests a level with reasoning as a second opinion. Your team's SLAs and judgment should make the final determination.
What signals does it weigh?
Things like scope of impact, business criticality, urgency, and keywords such as outage or security that typically raise priority.
Can I adapt it to my priority scale?
It uses low/medium/high/urgent by default; mention your own scale and it will map its recommendation to it.