Rewritten
Hi,
Thanks for reaching out, and I understand wanting a refund on your annual plan. I want to be transparent: our refunds are available within the first 30 days of purchase, and it's been about two months, so a full or prorated refund isn't something I'm able to process under our policy.
What I can do is make sure your plan doesn't renew automatically, so you won't be charged again. If there's a specific issue that prompted this, I'd genuinely like to help resolve it — just let me know.
Best,
About this tool
Refund requests are delicate — you want to be fair and warm whether you're approving or declining, without committing to something you can't do. This tool drafts a professional, empathetic response to a refund request, clear about next steps and appropriately hedged. It handles both cases: an approval that sets expectations on timing, or a gentle decline that still leaves the customer feeling heard. Include your actual policy or decision in the input so the reply matches what you can genuinely offer.
Frequently asked questions
Does it always approve the refund?+
No — it drafts a reply for whatever decision you specify. Include your policy or decision and it will approve or gently decline accordingly.
How does it handle a decline?+
It stays warm and offers an alternative where possible (like stopping auto-renewal), so a no doesn't feel like a dead end.
Can I set the refund timeline?+
Yes — mention your processing time and it will communicate it clearly so the customer knows what to expect.