Rewritten
Thanks for flagging this — we looked into your order and found the delay happened with our shipping carrier after it left our hands. I know that doesn't make the wait any less frustrating, and I'm sorry it affected your experience. We're following up with the carrier directly to see what happened.
About this tool
Business owners often draft their first response to a bad review while still annoyed about it, and it shows — clipped sentences, an implied "well actually," a defensiveness that reads badly to anyone else browsing the reviews. This tool takes that already-written draft and warms it up: same facts, same explanation, but without the edge, so it can actually be posted publicly. It's the companion to the negative-review-response-generator, which writes a reply from scratch; this one is for when you already have a response and just need the tone fixed.
Frequently asked questions
Will it remove facts I want to keep in the response?+
No, it's instructed to preserve all factual content — it only adjusts word choice and tone, not the substance of the explanation.
Can I use this on internal team messages too, not just review replies?+
It's built and tuned for public review responses specifically, where tone is especially visible to other potential customers.
What if my draft is already polite?+
The rewrite will be a lighter touch in that case — it adjusts based on how defensive or curt the input actually reads.