Rewritten
We're reaching out to let you know your order has been delayed due to an issue at our warehouse. We're sorry for the inconvenience — your new estimated delivery date is 3 days later than originally promised. Rest assured your order is on its way, and we appreciate your patience.
About this tool
Late shipments are one of the most common reasons a business needs to apologize, and they come with a specific set of expectations: an acknowledgment, a reason if there is one, and — most importantly — a revised timeline. This tool is purpose-built for that exact scenario, taking delay details like the cause and new expected date and producing a message that reassures the customer their order hasn't been forgotten. It's narrower in scope than the general customer apology generator, which covers any kind of customer issue, not just shipping delays.
Frequently asked questions
Do I need to include the exact new delivery date?+
It helps to include either an exact date or a relative timeframe (like '3 days later') so the message gives the customer something concrete to expect.
Can it offer a discount or credit automatically?+
No, it won't add compensation unless you mention it in your input — this keeps the tool from committing your business to something you haven't approved.
Is this suitable for a mass email to many affected customers?+
Yes, the output is written generically enough to send as a template to multiple customers affected by the same delay.